Frequently asked questions

What is refrigerated transport?

Refrigerated transport moves cargo in vehicles that keep a chilled temperature band above freezing—typically for fresh food, dairy, and other heat-sensitive goods—so the cold chain stays intact from pickup to delivery.

What is the difference between refrigerated and frozen transport?

Refrigerated keeps a chilled band above zero. Frozen is for cargo that must stay below zero for the whole trip (e.g. frozen meats, frozen foods, ice cream). Mixing both in one trip is not recommended.

What temperature is used for refrigerated transport?

A common food-chill range is roughly 0–5°C depending on product and client requirements. The exact band is confirmed at booking or quote time.

What temperature is used for frozen transport?

Frozen transport targets sub-zero temperatures, often around −18°C for frozen foods unless another band is specified. Continuity and short door-open times matter most.

Which products need refrigerated transport?

Fresh foods, dairy, some beverages, sensitive produce, and other heat-sensitive goods. Medicines and healthcare products may need a specific chilled band agreed in advance.

Do you provide refrigerated trucks for food?

Yes. TrustCold EG specializes in refrigerated and frozen food transport in Egypt, with online booking, trip tracking, and coordinated pickup/delivery windows subject to availability.

Do you offer refrigerated pharma transport?

Yes for shipments that fit available refrigerated fleet and declared handling needs. Request a quote with temperature band, packing notes, and lane details before operations.

How do you maintain the cold chain?

By matching vehicle to temperature band, reducing unplanned wait at loading/unloading, keeping agreed time windows, and monitoring the trip through delivery.

Is GPS tracking available?

Yes. After the driver starts the trip, you can follow vehicle movement on the tracking page using the trip number and the phone number used in the booking.

Can you move food between governorates?

Yes within the active destination network. Lane and ETA are confirmed at booking or quote time based on pickup and delivery governorates.

How much does refrigerated transport cost in Egypt?

There is no single national flat rate. Price depends on distance, vehicle type, temperature band, extra drops, and timing. An estimate may appear at booking when the lane is priced, or via a company quote.

How is refrigerated transport priced?

Usually by pickup→delivery lane, refrigerated/frozen vehicle class, and any extra stops or special requirements. Recurring weekly lanes are better served by a contracted quote.

What is the difference between Dababa, Jumbo, and refrigerated vans?

They are size/configuration classes of refrigerated vehicles with different capacity and cargo fit. Available options appear in the booking form; operations can help pick the right size for volume and lane.

How do I choose refrigerated vehicle size?

Based on cargo volume/weight, number of drops, chilled vs frozen need, and distance. If unsure, add notes in booking or request a quote for a size recommendation.

Do you offer monthly refrigerated contracts for companies?

Yes. Companies, plants, and distributors can arrange recurring lanes and monthly/contract quotes by volume, frequency, and destinations via a business quote request.

Do you specialize in refrigerated transport?

Yes — refrigerated transport and cold chain logistics are our core specialty. We provide equipped cold vehicles and temperature-controlled trips for food, beverages, pharmaceuticals, and other heat-sensitive cargo.

How do I book a trip?

Open Book Transport, enter your contact details, pickup and delivery, trip date, and refrigerated vehicle type, then submit. You receive a trip reference for follow-up. The full walkthrough is on the How to book page.

Can I track my shipment?

Yes. On Track Shipment, enter the trip reference and the mobile number registered on the request. The live map appears once the driver starts the trip.

How long until confirmation?

Usually within business hours — 9:00 AM to 9:00 PM Cairo time. Operations will contact you to confirm and assign the vehicle and driver.

Do I need an account?

No. You can book directly from the website without registering. Creating an account is optional if you want to manage trips and invoices from the client portal.

What details are required to submit a request?

Full name, an Egyptian mobile number, email, pickup location, delivery location, trip date, and refrigerated vehicle type. Notes are optional for temperature or pickup instructions.

Can I add more than one delivery location?

Yes. You can add extra delivery stops on the same request, up to 5 locations.

Can I pin the location on the map?

Yes. In the booking form you can choose governorate then region, or pin pickup and delivery directly on the map.

Is the displayed price final?

The amount shown is an initial quote based on destination and vehicle type. Customer service confirms it when they contact you. If no automatic price appears, operations review the request and confirm the price manually.

When do I pay a deposit?

Only if a booking deposit is enabled for your trip. In that case you are taken to a secure payment gateway, and the trip is not confirmed until payment succeeds.

Which refrigerated vehicle types are available?

Available types appear in the vehicle list on the booking form, such as refrigerated tank, jumbo, and freezer trucks depending on availability. Types that are not currently available are marked coming soon and cannot be selected.

Can I book for the same day?

Yes. The trip date accepts today or a later date. Final timing is confirmed by operations based on the right vehicle being available.

Do you cover all governorates?

Yes within the destinations listed on the booking form. Choose a governorate then region for pickup and delivery. A route price appears automatically when the destination is in the pricing table.

How do I get a trip reference?

After you submit the request, a clear trip number is issued. Save it — you will need it with your mobile number on the tracking page. If a deposit is required, confirmation completes after successful payment.

When does the tracking map appear?

Trip details are available after booking. The live map appears once the driver starts the trip and stays available through delivery.

Is there a mobile app?

Yes. An Android client app is available to follow trips and book, and a driver app handles trip operations and GPS. Download links appear at the bottom of the site when they are published.

Why create an account?

From the client portal you can follow your trips, review booking history, and access dues or invoices when available. Booking itself also works without an account.

How do you protect the cold chain during transport?

We use equipped refrigerated vehicles and keep the required temperature throughout the trip, with GPS tracking from start to delivery under our service-level commitments.

What if the trip is delayed or I need to escalate?

Contact operations from the Contact us page during support hours. Active trips have a 24/7 emergency line, and the full commitments are listed on the Service Level Agreement page.

How can I contact you?

Use the Contact us page to send the form, WhatsApp, call, or the social channels shown on the site. Support replies during business hours, with follow-up for active trips.